Accommodation Policy

By making a reservation, you declare full knowledge and unconditional acceptance of the accommodation, booking, payment and cancellation policies of the SOSSINOLA accommodation.
The terms and conditions described below apply to all bookings made by email, telephone booking. All listed rates are in Euro, per room and per night. All prices include all legal taxes, VAT.
Prices do not include the new 'Special Residence Tax' (Law 4389/2016, Article 53), which entered into force on 1 January 2018.

In accordance with Article 5 §§ 1–4 of the Regulation of Relations between Providers of Tourist Accommodation and Clients (FEK Β’ 1546/01.04.2025), for the validation of your booking a deposit equal to fifty percent (50%) of the total accommodation cost is required, or the full value of one (1) overnight stay in the case of a single-night reservation.
The reservation is considered binding and confirmed upon receipt of the required deposit. The remaining balance of the accommodation cost is payable on the date of arrival, unless otherwise expressly agreed between the parties.
Payment of the deposit and the remaining balance may be made by cash, bank transfer, or credit card, including Visa and Mastercard. Any deposit paid shall be credited against the total accommodation cost.
Upon arrival, guests are required to present valid identification and booking confirmation and to settle any outstanding balance. Upon full payment of the accommodation value, the relevant proof of payment shall be issued. If an invoice is required, guests are kindly requested to inform the reception upon arrival.

In accordance with Article 6 §§ 1 and 4 of the Regulation of Relations between Providers of Tourist Accommodation and Clients (FEK Β’ 1546/01.04.2025), in the event of early departure or partial non-use of the reserved stay, the accommodation is entitled to charge one hundred percent (100%) of the accommodation cost corresponding to the unused nights, as this has been expressly agreed at the time of booking.
In accordance with Article 6 §2 of FEK Β’ 1546/2025, free cancellation is permitted up to twenty-eight (28) days prior to the scheduled arrival date, in which case any deposit paid is fully refunded.
In the event of cancellation less than twenty-eight (28) days prior to the scheduled arrival date, the accommodation is entitled to retain the deposit paid, in accordance with the agreed booking terms and Article 6 §2 of FEK Β’ 1546/2025.

Guests are kindly requested to note the reservation code or any document confirming their reservation, identity card or passport and the card that has been debited or pre-authorized.
The time of arrival (check in) is 14:30 and departure time (check out) is at 11:30. In the case of a stay over the time of departure and until 18:00 upon availability, the visitor will have to pay 50% of the value of the daily stay, while for stays beyond 18:00, the full value of the stay is required of this day, in accordance with the applicable law.

Pets are allowed on our facilities.The owner is responsible for any damage caused by the pet. The room cleaning service is not provided if the pet is inside the room without its owner. Do not allow pets to climb on beds or chairs.

Smoking is not allowed in the rooms as well as in all of the accommodation's internal public areas.

Guests are kindly requested to respect the hours of communal peace, to behave respectfully and to respect other accommodation occupants and staff.
Also, all tenants must comply with the accommodation's regulations, while the accommodation reserves the right to refuse access or to evict, subject to any reservation, any person whose conduct is considered to be unlawful, abusive or reprehensible. In this case the accommodation is not obliged to pay any compensation.

Only guests registered as beneficiaries when booking the room have the right to use the room. If an outside visitor wishes to meet a certain accommodation visitor, this meeting must be held in public areas.

For visitors' safety and accommodation protection parties are not allowed in the rooms. In case of non-compliance and after a written warning, you will be asked to leave the accommodation without a refund.

In the event of damage to the room or to the wider area due to deceit or negligence, the accommodation reserves the right to charge the amount of the damage suffered, including the loss due to discontinuance of its activities, on its credit / debit card registered customer.
In case the customer has not paid by credit / debit card but in cash or otherwise the accommodation will require immediate payment of the amount of the damage he has suffered by the customer, otherwise the accommodation reserves all its legal right.

The guest can store luggage in our facilities, at the guest's sole risk as to loss or damage from any cause, luggage may not be stored for a period of over 30 days.

The accommodation does not bear any liability if it can not fulfill its obligations to the visitor, in whole or in part, due to force majeure. (indicative of: strikes, floods or disasters).

Each visitor is responsible, throughout his / her stay at the accommodation, for safekeeping his / her personal belongings (valuable items, money, etc.).
In case of loss of items not declared at the reception, the management and accommodation staff are not responsible. It is recommended to use the safety boxes, which are located in the rooms.

These terms are governed by Greek law and the courts of Volos are solely responsible for resolving any dispute that may arise from them.